If you need support, then the most effective way is to use our integrated support system. You will find this in the dashboard and the IDE.
Support is available in the dashboard from the Contact Us link on the left.
Support is available within the IDE from the Help menu item, then Support/Contact Us.
There is a support dialog that appears when you invoke the support option. This tracks all conversations and threads you have had with Codio and where you can also start a new conversation.
If you are in Codio, you can see when a reply to your query arrives even if you have closed the support dialog box